Privacy Policy
Privacy Policy
Noel Howley Warehousing Ltd uses secure operational systems, including WhatsApp messaging integrations, to receive job information and manage logistics work.
Who We Are
Noel Howley Warehousing Ltd provides warehousing, transport, and logistics operations support. This Privacy Policy explains how we handle personal data collected through our website, staff systems, client portals, driver portals, and Meta WhatsApp application.
Information We Collect
We may collect and process the following information when you use our services:
- Contact details, such as name, email address, phone number, and company name.
- WhatsApp account information provided by Meta, including phone number, profile name, message text, timestamps, and message IDs.
- Operational job information, such as collection details, delivery details, driver updates, shipment references, documents, photos, and status updates.
- Technical information needed to operate and secure the service, such as request metadata, webhook delivery logs, and authentication events.
How We Use Information
We use information for the following purposes:
- To receive, review, and process logistics job requests and driver updates.
- To create and manage transport, warehouse, customer, and movement records.
- To communicate with customers, drivers, suppliers, and internal operations teams.
- To maintain audit trails, protect the service, prevent misuse, and meet legal or regulatory obligations.
WhatsApp and Meta Data
The System Job Creation Meta application receives WhatsApp Business webhook events so that messages sent to approved Noel Howley Warehousing Ltd WhatsApp numbers can be converted into operational records. We do not sell WhatsApp data. We do not use WhatsApp message data for advertising.
Sharing Information
We share information only where needed to operate the business, provide the service, comply with law, or protect our systems. This may include trusted technology providers, hosting providers, communications providers, professional advisers, customers connected to the relevant work, and regulatory bodies where required.
Retention
We keep operational records for as long as needed for logistics operations, customer service, accounting, legal, audit, and safety purposes. WhatsApp messages and related job records are retained only where they are needed for those purposes.
Your Rights
Depending on your location and relationship with us, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. To make a request, email info@nh-wh.com.